Failed Payment Recovery

Dunning campaigns in the dashboard
- Automatic payment retries
- Escalating email notifications
- Grace periods before service suspension
- Recovery analytics
How It Works
Configuration
Email Templates
First Reminder (Day 1)
Second Reminder (Day 3)
Final Notice (Day 7)
Recovery Actions
Customer Can Retry
Enable self-service payment update:Automatic Card Update
If using Stripe, enable Network Tokenization to automatically update expired cards.Monitor Dunning
Dashboard Metrics
- At Risk: Invoices in dunning
- Recovered: Successfully collected
- Churned: Canceled due to non-payment
Webhook Events
Best Practices
Early Contact
Send first reminder within 24 hours of failure
Easy Resolution
Make payment update frictionless
Escalate Tone
Increase urgency with each email
Human Touch
Consider manual outreach for high-value customers
Analytics
Track recovery performance:Next steps
Dunning campaigns
The engine these rules constrain
RBI e-mandates
The related pre-debit notification rules