Skip to main content

Failed Payment Recovery

Dunning campaigns in the dashboard

Dunning campaigns in the dashboard

Dunning handles failed payments through:
  • Automatic payment retries
  • Escalating email notifications
  • Grace periods before service suspension
  • Recovery analytics

How It Works

Configuration

Email Templates

First Reminder (Day 1)

Second Reminder (Day 3)

Final Notice (Day 7)

Recovery Actions

Customer Can Retry

Enable self-service payment update:

Automatic Card Update

If using Stripe, enable Network Tokenization to automatically update expired cards.

Monitor Dunning

Dashboard Metrics

  • At Risk: Invoices in dunning
  • Recovered: Successfully collected
  • Churned: Canceled due to non-payment

Webhook Events

Best Practices

Early Contact

Send first reminder within 24 hours of failure

Easy Resolution

Make payment update frictionless

Escalate Tone

Increase urgency with each email

Human Touch

Consider manual outreach for high-value customers

Analytics

Track recovery performance:

Next steps

Dunning campaigns

The engine these rules constrain

RBI e-mandates

The related pre-debit notification rules